Pauline contacted me soon after I sent a request for information through the website. She was prompt, friendly and helpful throughout the process. She told me exactly what to expect after my order and even informed me she would be away for a short period of time, but would respond to emails as soon as she could. My order did have damage due to shipping and I was missing some fence caps. Pauline was excellent in getting these items straightened out immediately. In the current environment of digital customer service systems, talking and working with Pauline was a breath of fresh air.
