Pauline was fantastic to work with. She took the time to make sure I was getting all the parts I needed. Not being a fence expert, it was great to get a little help. Order shipped out quickly and is of great quality
Pauline contacted me soon after I sent a request for information through the website. She was prompt, friendly and helpful throughout the process. She told me exactly what to expect after my order and even informed me she would be away for a short period of time, but would respond to emails as soon as she could. My order did have damage due to shipping and I was missing some fence caps. Pauline was excellent in getting these items straightened out immediately. In the current environment of digital customer service systems, talking and working with Pauline was a breath of fresh air.
Pauline did a great job on filling both orders I put in from out of state. I had some concerns which Pauline found a resolution to my concern to make it happen. Both orders came in fairly quickly once order was put in arriving in NV from CA.
One of the best customer service I’ve ever experienced — Heather was incredibly helpful throughout the entire process from planning, ordering, delivering, to installation troubleshooting. She made sure all my questions and concerns were addressed promptly. In particular, during installation my constractor made a mistake when cutting a section to length, rendering two rails useless. I called Heather and she immediately shipped me a set of replacement rails cut to the perfect length ON THAT SAME DAY. The new rails arrived within two days and we were able to finish the fence on time. Super happy with the result.
When our white, picket fence was damaged in a wind storm, none of the Southern Utah fence companies would respond. My wife called Duramax Fencing and talked with Pauline Suzuki. Very quickly we had a print with measurements, pricing and shipping costs. Working with Pauline make the identification and ordering process very easy. Pauline has the knowledge, experience and the sense of urgency that benefit the customer. Thank you for taking care of us.
Pauline was amazing to deal with. I had some issues with the local shipping company and she got it straightened out very quickly for me.